Customer Service & Sales Staff

Job Description

• Receive and handle customer inquiries and complaints through all customer service channels (phone, email, etc.).
• Perform customer care activities, proactively maintain and develop both existing and potential customer sources.
• Build and maintain good relationships with customers by providing friendly, professional, and supportive service in all situations.
• Provide timely and accurate responses to customer issues during the use of products/services.
• Coordinate with related departments (Technical, Sales, Marketing) to implement tasks effectively.
• Perform other duties as assigned by the direct manager.

Requirements

• College degree or higher.
• Strong skills in independent work, communication, teamwork, and problem-solving.
• Proficient in MS Office.
• Active, enthusiastic, honest, and responsible.
• Own a personal laptop for work.

Benefits

• Salary: 6 – 8 million VND/month (negotiable depending on ability).
• 13th-month salary, holiday and birthday bonuses, teambuilding, company trips, and annual outings.
• Full social insurance benefits and leave entitlements as regulated by the Company.
• Salary review twice a year, ensuring stable monthly income.
• Enjoy company products with preferential policies.
• Work in a professional environment with a talented technology team and opportunities to maximize your potential.